CSA Membership
Full Terms & Policies
The Farm Route is a continuous weekly CSA membership connecting your household with seasonal food from trusted local and regional farms. Members choose between two weekly menus, receive fresh food through our reusable-crate delivery system and help provide Community Shares for neighbors in need. Together, we share the benefits and natural variations of each growing season.
1. Seasonal Harvests
The Farm Route is a multi-farm CSA working with farms that use organic, regenerative or responsible growing practices. Produce changes with the seasons, weather and farm availability. Specific crops, varieties, quantities or farms cannot be guaranteed. When necessary, The Farm Route may replace an unavailable product with a comparable seasonal item.
2. Continuous Membership & Billing
Membership continues from week to week until it is paused, placed on an approved vacation hold or canceled. By joining, members authorize their selected payment method to be charged for every active delivery week. Current share prices, delivery fees and other charges are displayed at checkout. If a payment fails, The Farm Route may contact the member for updated payment information and remove that week’s share from the route if payment is not completed before farm purchasing begins.
3. Weekly Menus & Sunday Deadline
Members and One-time orders choose between two weekly menus by Sunday at 11:59 PM the week before your next scheduled order or pick up date . If a member does not make a selection, The Farm Route will choose one of the available menus for them, and the normal weekly charge will still apply.Availability may be limited. Orders re-open Tuesday- Sunday the following week.Â
4. Weekly Order, Pause & Cancellation Deadline
New orders, menu selections, pauses, vacation holds, and cancellations must be submitted by 11:59 PM on Sunday the week before the scheduled delivery or pickup week. After Sunday's deadline,The Farm Share is included in our farm planning and cannot be canceled, refunded, or credited. Requests received after the deadline will take effect during the following delivery cycle.
Multi-week vacation holds are not charged. Members must provide an expected return date and confirm when weekly billing and deliveries should resume.If you cannot receive your Farm Share, you may arrange for someone else to collect it. Unclaimed shares may be donated through The Farm Route’s Mutual Aid Program or to a local community organization.
5. Cancellation
Members may cancel their ongoing subscription to stop future weekly charges. Cancellation requests must be received by 11:59 PM on the Sunday of the week before the scheduled delivery. Requests received after that deadline will take effect after the upcoming delivery.Canceling ends the membership. Customers may rejoin later, subject to current availability, pricing, and service area.
6. Delivery & Crate Exchange
Members must provide complete contact information and an accurate delivery or pickup selection. Customers receiving home delivery must provide a secure, shaded delivery location or cooler when they will not be home. Exact delivery times cannot be guaranteed.
Responsibility for a Farm Share transfers to the customer once it has been delivered to the confirmed location or collected from the designated pickup site. The Farm Route is not responsible for theft, animals, weather exposure, or spoilage following a completed unattended delivery.
Customers using community pickup must collect their Farm Share during the announced pickup window or arrange for someone else to collect it. Missed and unclaimed shares are not eligible for replacement, credit, or refund and may be donated.
All handcrafted crates remain part of The Farm Route’s return-and-reuse system. Small and Medium Shares use one crate, Gathering Shares use two, and Community/Restaurant Shares use four. Customers must return every empty crate during their next active delivery or pickup. Lost, damaged, or repeatedly returned crates may result in a replacement charge of $10 each.
7. Quality Concerns, Credits & Refunds
Because Farm Shares contain fresh, perishable products ordered specifically for each customer, completed orders are not eligible for cash refunds.No replacement or account credit is provided for missed menu selections, late pause or cancellation requests, missed pickups, unattended deliveries, or requests submitted after the applicable deadline.Missing items or significant quality concerns must be reported within 24 hours of delivery or pickup. The Farm Route may request a photograph and, when appropriate, provide replacement produce or an account credit toward a future Farm Share.Natural cosmetic differences, variations in size, and ordinary seasonal variations are part of farm-grown food and are not considered defects.
8. When We Eat, We All Eat.
Mutual aid is built directly into The Farm Route. For every ten paid Farm Shares, The Farm Route will provide one Community Share to a local neighbor or family in need. Distribution depends on harvest availability, route capacity, and community need. Customers are not asked to add a separate donation at checkout because giving back is part of how The Farm Route operates.
9. Member Communications & Policy Changes
Members agree to receive service-related communications, including weekly menu notices, deadlines, billing issues, delivery updates, vacation-hold reminders and policy changes.Members are responsible for keeping their email address, telephone number, delivery address and payment information current.The Farm Route may update these terms as our ordering system, routes and farm network develop. Members will receive advance notice of material changes affecting billing, deadlines or cancellation.
10. Acceptance
By joining The Farm Route CSA the member acknowledges the seasonal nature of the harvest, authorizes recurring weekly billing for every active delivery week and accepts the menu-selection, pause, vacation-hold, cancellation, delivery, crate, credit and refund policies listed above.